Our Feature Methodology can be summed in one word : "standard". Each new customer request is a challenge to find a way to develop the new feature in our standard product.
It seems easy but it isn't. It takes the know-how we built up since 1992 to achieve this. The new feature must satisfy not just the first company who asked for it but all of the users on our SAAS Cloud Cluster.
Applying our methodology takes huge strategic efforts. Our Agile/Extreme Programming approach has proven the best. We talk not only to one customer but to many users who are looking at the new feature. Then we wrap the ideas up and starting coding with our customers.
In an APS project features can be software features or processes. That's the difficult part to understand. An APS project is a sum of processes and the software is enforce them.